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This Policy explains how we protect and handle any information you provide to us, including via our websites, our CMS, our dashboard, mobile apps, communications by email and/ or through social media, by telephone and in person. It also covers information we receive from third parties. It also provides you with an overview of the rights you can exercise regarding what we do with your information.
By using our products and services, including browsing our websites, registering or logging in, we may use your information as outlined in this Policy.
We collect two types of information regarding our Visitors and Users:
1.1 Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”) or browsing of the website. Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information that may be collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc. We may also collect similar information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf.
1.2 Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from Users with Paid Services, details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts (such as the e-mail or username for a connected PayPal or such service, Google or Facebook account), scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents), correspondences (including those made through or uploaded to our Services), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists. Generally Individually or Personally Identifiable Information (PII) is collected from clients or prospective clients who want to use our services / products.
1.3 We are committed to the protection of Personal Data, Please be rest assured that the data is safe with us.
There are two main methods we use:
2.1 We collect information through your use of the Services. When you visit or use our Services, including when you browse the Website or any User Website, register a User Account, upload information and content, and/or download and use any of our Apps/ services and/or Mobile Apps, we are aware of it and will usually gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed in Section 6 below, including through the use of “cookies” and other tracking technologies, as further detailed in Section 6 below.
2.2 We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register to our Services or when you try to reach out to us to understand our service offerings better; when you sign in to our Services via third party services such as Facebook or Google; when you place purchases and/or register domain names; when you submit or upload such Personal Information as you use any of our Services; and/or when you contact us directly by any communication channel (e.g., Our support tickets, emails).
2.3 We also collect information from third party sources as described in Section 6.
We collect such Non-personal and Personal Information for the following purposes:
3.1 To provide and operate the Services;
3.2 To further develop, customize and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties;
3.3 To provide our Users with ongoing customer assistance and technical support;
3.4 To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages (as further detailed in Section 7 below);
3.5 To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
3.6 To enhance our data security and fraud prevention capabilities;
3.7 To send administrative information to you, such as changes to our terms, conditions and policies, as well as marketing communications that we believe may be of interest.
3.8 To personalize your experience using the Services by presenting products and offers tailored to you, and to facilitate social sharing functionality.
3.9 To facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;
3.10 To consider Applicants’ candidacy for working with us;
3.11 To comply with any applicable laws and regulations.